🫱🏻‍🫲🏼 Book a Free Discovery Call with Tradie Web Guys: https://tradie.wiki/tssyt

Most tradies don’t need more motivation. They need clearer targets.

In this 492nd episode of The Site Shed, Matt Jones chats with Zak Saboune from Service Today about how to build KPIs that your team actually understands, buys into, and performs for. No fluffy corporate scorecards. Just simple, practical numbers and behaviours that drive better productivity, stronger culture, and more profit.

If you’ve ever felt like your team is busy but results are inconsistent, this one will help you set expectations properly and track what matters without turning the business into a spreadsheet.

Key Chapters:
00:00 - Teaser
01:30 - Introduction of Guest Zach Saboune
04:45 - Current Scale of the Business
06:26 - Managing Growth with KPIs
11:00 - Implementing Business Frameworks
15:32 - The Importance of Systemization
16:47 - Private Equity and Business Value
22:01 - Customer Acquisition Strategy
27:26 - Maximizing Lifetime Customer Value
31:34 - The Membership Model: Total Care Club
38:58 - Delivering on Membership Value
47:40 - Sticking to the B2C Vertical
53:42 - Staff Retention and Culture
57:54 - Training for Brand Consistency
59:19 - Future Outlook for Service Today

📲 Watch On Youtube: The Site Shed YouTube Channel

🎙 About Our Guest: Zac Saboune
Zac Saboune is the CEO of Service Today and a leader in the Australian home services space, known for helping build one of the country’s largest service businesses. In this episode, he shares practical insights on KPIs, productivity, customer lifetime value, and building a trade business that scales with clarity and accountability.

CONNECT WITH ZAC SABOUNE
Website: https://www.servicetoday.com.au/
Facebook: https://www.facebook.com/ServiceTodayAu
Instagram: https://www.instagram.com/servicetoday/?hl=en
LinkedIn: https://www.linkedin.com/in/zak-saboune-ceo-of-australia-s-largest-home-service-company-53ba2a150/

CONNECT WITH THE TRADIE WEB GUYS!
Website: https://www.tradiewebguys.com.au/
YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1
Facebook: https://www.facebook.com/TradieWebGuysOfficial
Instagram: https://www.instagram.com/tradiewebguys/
LinkedIn: https://au.linkedin.com/company/tradie-web-guys
Matt’s LinkedIn: https://www.linkedin.com/in/iamthemattj/

If you enjoyed this podcast, please take a moment to leave us a review:
⭐ https://lovethepodcast.com/TheSiteShed
Love the audio version of this podcast? Subscribe to the link below:
⭐ https://followthepodcast.com/TheSiteShed

#podcast #thesiteshed #tradiewebguys

Your Next Step:

Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

Follow The Site Shed:

• Facebook: The Site Shed
• Instagram: @thesiteshed
• LinkedIn: Matt Jones
• Website: thesiteshed.com
• YouTube: @TheSiteShed

If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
⭐ https://lovethepodcast.com/TheSiteShed

Love the audio version of this podcast? Subscribe to the link below:
⭐ https://followthepodcast.com/TheSiteShed