RevOps Team Building
How to Hire, Train, & Retain the People to Run Your Successful Revenue Operations System
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You can design a perfect system, and it will still fail if the wrong people are running it. Whether you're a CEO trying to figure out why your RevOps investment isn't producing results, a team leader struggling to onboard new hires who can't seem to get up to speed, a manager watching good people leave for competitors, or an operations professional who knows the technology works but the team around it doesn't, this book shows you how to solve the people problem that no CRM can fix.
Topics include:
- How to design your RevOps organizational structure before writing a single job description
- How to recruit the right people with the skills that actually lead to success
- How to build an interview process that finds top talent through the right channels
- How to set clear expectations at every level, from onboarding plans to annual objectives that connect individual work to team goals
- How to train your team members to get the best out of them
- How to build a team culture around the things that actually keep people engaged
- How to retain your best people through development, visibility, and progression
- How to evolve your RevOps function as your business grows, without losing the trust and relationships your team spent years building
You'll learn all of this through the story of a revenue operations consultant and his team as they help four very different businesses solve the people challenges that hold their RevOps systems back. In each section, you'll follow the consulting team as they work with different clients to diagnose what's broken, uncover the root cause, and build a team that actually delivers results.
Every chapter pairs effective strategies with narrative scenes that show you what the work actually looks like, including the difficult hiring decisions, the honest conversations with underperforming team members, and the culture shifts that happen when the right people are finally in the right seats.
Whether you're building a RevOps team for the first time, fixing one that isn't working, or scaling one that's outgrown its original design, this book gives you the frameworks, the principles, and the practical advice you need to get the people side right.
The best system in the world doesn't work without the right team. And the right team doesn't happen by accident. This book shows you how to build the right team for your organization.
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