The Service Desk Handbook Audiobook By Sanjay Nair cover art

The Service Desk Handbook

A Guide to Service Desk Implementation, Management, and Support

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The Service Desk Handbook

By: Sanjay Nair
Narrated by: Stephen Perring
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The Service Desk Handbook: A Guide to Service Desk Implementation, Management, and Support provides operational guidance for implementing, managing, and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organization’s needs.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2020 IT Governance Publishing Ltd (P)2023 IT Governance Publishing Ltd Management
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good content well presented. insightful, straightforward, useful information almost anyone could benefit from in the IT space

good content well presented

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This is a highly simplified description of running a Service Desh and do little to no deep dive into the different areas.

Light weight approach

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