#46 What you do when the customer reaches the CEO? Podcast By cover art

#46 What you do when the customer reaches the CEO?

#46 What you do when the customer reaches the CEO?

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In customer service it’s normal getting some complaints. What happens instead if the customer vents his frustration towards your top management or even the CEO? Paolo Fabrizio shares a case example where many departments worked together, but...[🎧 listen more]
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