Customer Service Culture [EN] Podcast By Paolo Fabrizio cover art

Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
Episodes
  • #52 Towards a successful Customer Culture evolution

    #52 Towards a successful Customer Culture evolution
    Apr 7 2026
    If you want to achieve tangible outcomes, setting up and execute an Customer Culture evolution plan is key. Paolo Fabrizio starts from 2 common sentences beccause underneath each fo them, what's being unsaid tells more about theit current Customer Culture needs.
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    14 mins
  • #51 Assumptions that silently kill customer experiences

    #51 Assumptions that silently kill customer experiences
    Mar 11 2026
    Picture this: 2 teams of the same company are working together. All of a sudden, a lack of information generates extra delivery times, efforts and costs...why did it happen and how can you prevent it? Paolo Fabrizio reponds sharing a first hand case example.
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    16 mins
  • #50 Set up your digital customer service priorities now

    #50 Set up your digital customer service priorities now
    Feb 10 2026
    As a manager you have to make more and frequent decisions than ever. That's why setting up customer service priorities has become a critical skill: Paolo Fabrizio shares an eye-opening case where two postponed key decisions led to a pricy consequence.
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    17 mins
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