Fixed Ops Focus Podcast By Steve Shaw & Dave Rogers cover art

Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 27 - Customer Retention

    Episode 27 - Customer Retention
    Mar 23 2026
    Steve Shaw and Dave Rogers dive headfirst into the critical world of customer retention and the power (or pitfalls) of service contracts and vehicle service contracts. They unpack proven strategies to keep customers coming back to your service drive long after the sale, while building lasting loyalty without giving away the store.
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    37 mins
  • Episode 25 - Aftermarket vs OEM: The Truth Manufacturers Won’t Tell You

    Episode 25 - Aftermarket vs OEM: The Truth Manufacturers Won’t Tell You
    Mar 18 2026
    Steve Shaw and Dave Rogers break down how mastering your parts strategy drives customer retention and turns your parts department into a profit powerhouse—especially when it comes to aftermarket vs. OEM. We cover: • Why retention is the heartbeat of fixed ops • Real tactics that build trust and repeat business • How aftermarket parts win on price—and keep customers in your bay • Why aftermarket can significantly boost parts gross profit More value for the customer. More profit for the dealership.
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    34 mins
  • Episode 24 - Appointments Vs Walk Ins

    Episode 24 - Appointments Vs Walk Ins
    Mar 17 2026
    Should service departments prioritize appointments… or allow customers to walk in anytime? Many dealerships struggle with balancing customer convenience, technician productivity, and service lane chaos. In this episode, Steve and Dave debate whether dealerships can actually grow their service business by controlling appointments to match production capacity—or if the industry’s common approach of “just come in whenever” is holding stores back.
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    32 mins
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