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What happens when the biggest AI risk in your mortgage company isn’t the tool you built... but the vendor, workflow, or rogue prompt you never knew existed?

In this episode of the Future Proof webinar series, Melissa & James debrief our most recent interview with LaTasha Waddy and Christos Bettios of NFM Lending to unpack what mortgage leaders should actually be paying attention to as AI regulation accelerates.

Drawing on NFM’s real-world experience using AI in production, they break down why lenders need a clear AI policy, named ownership, tighter vendor due diligence, and more frequent governance reviews as tools evolve from generative to agentic. The conversation zeroes in on the highest-risk areas—consumer-facing interactions, credit decisioning, marketing, fraud, and unapproved third-party tools—while also highlighting where AI can safely drive efficiency across operations.

It’s a practical discussion on balancing innovation with trust, transparency, and control in a regulatory environment that is changing by the quarter.

About Our Hosts:

Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients.

If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com.

James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.

If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.