Moving the Needle with People with Brandon Batt of The Tabletop Group

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Moving the Needle with People with Brandon Batt of The Tabletop Group

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Brandon Batt, Founder and CEO of The Tabletop Group, joins Zack Oates to break down why guest experience always starts with people. After spending more than a decade leading people strategy at Savory Fund, Brandon shares what he has learned about hiring leaders, investing time in the right team members, and building consistency that guests trust.

Zack and Brandon discuss:

Why guest experience is the employee experience in public
Where leaders should invest their time
How consistency builds trust with guests
Focusing on strengths instead of only fixing problems
Why people drive the last foot of the guest experience

Thanks, Brandon!

Links:
https://www.linkedin.com/in/brandon-c-batt/
https://www.linkedin.com/company/the-tabletop-group/
https://thetabletopgroup.com/

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