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SaaS Metrics School

SaaS Metrics School

By: Ben Murray
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Ben Murray brings you actionable SaaS metrics lessons that he has learned through years of being in the SaaS CFO trenches. Whether you are new to SaaS or a SaaS veteran, learn the latest SaaS and AI metrics, finance, and accounting tactics that drive financial transparency and improved decision-making. Ben’s SaaS metrics blog consistently rates a 70+ NPS, and his templates have been downloaded over 100,000 times. There is always something to learn about SaaS and AI metrics. Economics Leadership Management Management & Leadership
Episodes
  • Why Feeding Raw Data to AI Is Killing Your FP&A Accuracy
    Mar 31 2026

    Are you feeding raw financial data straight into AI and wondering why the results are inconsistent — or worse, just wrong?

    AI is only as good as the data architecture underneath it. For SaaS CFOs and operators running monthly FP&A cycles, that means the order of operations matters enormously. Skip the deterministic compute layer, and your AI narrates garbage. Get the structure right, and suddenly AI can do what no human ever could — synthesize five years of retention schedules and SaaS metrics in seconds.

    In episode #360, I'll cover:

    • Why separating the 'thinking layer' (math) from the 'talking layer' (AI analysis) is the foundational principle for reliable SaaS financial AI — and what breaks when you skip it
    • The pre-compute-everything rule: why you should never ask AI to calculate cohort retention, ARR, or MRR — and what you should ask it to do instead
    • Why context beats prompts: how structured data inputs dramatically outperform one-off prompt experiments in repeatable FP&A workflows
    • How constraints on what AI can and can't touch produce better output than better prompting — and why your context window size is quietly sabotaging your analysis
    • The right mental model for AI in SaaS finance: a super-smart narrator that reads 1,000 computed data points — not an engine that replaces your metrics framework

    If you're building or buying any AI layer on top of your SaaS financials, listen to this before you ship anything — these five lessons will save you weeks of bad output.

    Resources Mentioned

    • SoftwareMetrics.ai — Ben's five-pillar SaaS metrics platform
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    6 mins
  • The SaaSpocalypse Is Overblown: 4 Reasons Your SaaS Company Isn't Dead Yet
    Mar 22 2026

    Everyone's saying AI will kill SaaS — but is the SaaSpocalypse actually real, or just the latest wave of disruption that enterprise software has survived before?

    If you're a SaaS founder or operator watching vibe-coded apps spin up overnight, the fear is real. But the narrative is missing something critical: enterprise software isn't just code, and the moats that protect your ARR aren't going away anytime soon. Understanding what actually protects your revenue — and what doesn't — is the difference between panic and a clear-headed strategy. Here's what will you'll learn in episode #361 with Ben Murray.

    • Why enterprise software is far more than code — compliance infrastructure, security, governance, SLAs, and integrations take years to harden, and a weekend project won't replace that
    • How your proprietary data moat is actually becoming more powerful in the AI era, not less — and why AI agents without that data context are starting from zero
    • Why switching costs remain one of the strongest SaaS defensibility factors — and why even AI-native alternatives face massive operational barriers to displacement
    • The real operational commitment behind SaaS that vibe-coded tools can't replicate: customer support, product development, distribution, and long-term value delivery
    • Why internal vibe-coded tools face their own adoption ceiling — from data security concerns to IT compliance — so enterprise spend isn't fleeing as fast as the hype suggests

    Tune in for the full bull case on SaaS survival — and get the frameworks from Ben's SaaSpocalypse blog post linked in the show notes.

    Resources Mentioned
    • Ben's SaaSpocalypse Blog Post + Defensibility Frameworks: https://www.thesaascfo.com/the-saaspocalypse-ai-agents-vibe-coding-and-the-changing-economics-of-saas/
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    6 mins
  • 3 Ways AI Could Kill Traditional SaaS
    Mar 21 2026

    Is the “SaaSpocalypse” real—or just another wave of disruption you need to navigate?

    If you’re building or scaling a SaaS company, the rapid rise of AI agents, lower barriers to entry, and shifting pricing models could directly impact your growth, revenue predictability, and competitive edge. Understanding these changes isn’t optional—it’s critical to staying relevant and defensible in an AI-driven market. Here's what you'll take away in episode #360 with Ben Murray.

    • Understand how AI agents are reshaping the traditional SaaS interface and customer interaction

    • Learn why barriers to entry are dropping fast—and what that means for competition

    • Discover how evolving pricing models could impact your revenue and forecasting strategy

    Tune in to uncover whether SaaS is truly at risk—and what you should do right now to stay ahead.

    Resources:

    • AI defensibility framework: https://www.thesaascfo.com/the-saaspocalypse-ai-agents-vibe-coding-and-the-changing-economics-of-saas/
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    4 mins
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This podcast is invaluable. Ben does a fantastic job of succinctly providing the need to know fiancials. As well as anticipating questions related to material. It easy to listen to bit size chunks.

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