AI is moving fast—but the underlying challenges aren’t new. In this episode, Galen sits down with Eugina Jordan to unpack what today’s AI boom can learn from past transformations like 5G. From tool overload to shaky business models, they explore why the winners of this wave won’t just be the biggest players—but those who can turn AI into real, usable value for everyday people.

They also dig into what AI actually unlocks for small and medium-sized businesses, why “ordinary people” may be the biggest beneficiaries, and how the next wave of innovation might already exist—just waiting for the tech to catch up.

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  • YOUnifiedAI

AI isn’t just another layer of tooling—it’s becoming the operating system for how professional services teams plan, deliver, and scale their work. In this conversation, Tim Fisher sits down with Joe DiPaulo (CEO of Accelo) to unpack how AI-native PSA platforms like Forecast are shifting teams from reactive firefighting to proactive, data-driven delivery.

They explore what’s actually changing on the ground: from margin leakage and spreadsheet chaos to predictive resourcing and AI-assisted decision-making. The throughline is clear—AI isn’t about replacing people, it’s about helping teams scale smarter, with better visibility, stronger utilization, and more consistent outcomes.

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  • Accelo
  • Forecast

Capacity planning can feel like a tug-of-war between sales, delivery teams, and leadership—especially when growth goals collide with a team that already feels stretched. In this episode, Galen Low sits down with Brandon Llewellyn, Head of Delivery at Cirface, to unpack how delivery leaders can use data to diagnose real capacity issues, make smarter resourcing decisions, and avoid the trap of “just squeezing in one more project.”

Brandon shares how his team approaches capacity planning using simple but powerful metrics, why top-down planning often beats granular task estimates, and how productized services, deal size, and role clarity can dramatically change how “busy” a team feels. They also explore how AI is influencing operational efficiency—and what leaders should actually do with the time it frees up.

Resources from this episode:

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• Connect with Brandon:
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  • Cirface