Navigate people crises and build a resilient hospitality culture today.

Hear how HR becomes the strategic engine for retention, growth, and guest excellence.
Nicole Bon, HR Director People and Culture at Corendon, shares hands-on leadership lessons from COVID, talent strategy, and practical AI use in hospitality.
- Lead through crises while protecting staff morale and trust
- Free teams from repetitive tasks with AI so they focus on guest impact
- Attract and retain diverse talent using flexible, tailored role design
- Embed fairness and visibility so culture is felt, not just stated
Follow Room for Talent for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Fix underperforming hotels by getting inside operations and people, not just systems.
Learn how to recruit, coach and structure agile management for short-term owner timelines.
Guest: Clare Anna Gamon, leader of London Rock Partners, a hands-on operator who has worked in hotels since her 20s and now manages 17 hotels across the UK.
- Pinpoint leadership gaps fast so you can turn revenue and guest satisfaction around
- Build autonomy in general managers to boost accountability and operational performance
- Use pre-arrival tech to reduce front desk admin and create a warmer arrival experience
- Structure flexible management agreements that match modern owner timeframes and protect margins
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Sick of overcomplicated revenue strategies? Learn how simplicity and commercial leadership unlock profit for independent hotels.
Niek Kollau shows how to turn chain-level structure into practical wins for small properties.
Guest: Niek Kollau, commercial 'co-pilot' and revenue management consultant at Rev&U, former NH revenue manager and coffee-shop owner, with hands-on experience building commercial structure for independents.
Key takeaways
- Build a clear commercial structure to raise margins and stop reactive price moves
- Use guest profiles to target distribution, attract higher-yield segments and reduce OTA dependence
- Implement year planning and simple segmentation for predictable occupancy and smoother operations
- Add low-cost direct-channel benefits to drive more profitable direct bookings without price wars
Expect practical examples on OTA pricing, direct-channel add-ons and converting guest experience into pricing power.
Follow Revenue Management Playbook for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality