Software that negotiates prices and completes payments for you sounds convenient until it hallucinates a refund policy.

Software that can shop, negotiate, and pay for you is no longer science fiction, and it is already colliding with the realities of payments risk. We sit down with Dale Laszig from the Green Sheet (https://www.greensheet.com/) to break down agentic commerce in plain English and explain what changes when “the customer” is a digital agent acting autonomously at real-time speed.

We unpack agentic commerce, where software acts on a buyer’s behalf and can search, negotiate, and complete payments without a human in the loop. We connect the promise of automation to real risks like hallucinated refund policies, AI-driven fraud, and the need for tighter contracts plus continuous monitoring.

• Defining agentic commerce in plain English for payments teams
• Why rules-based AI can be safer than LLMs
• The airline refund story and what it teaches about liability
• How AI changes chargebacks and dispute response workflows
• Deepfakes and synthetic merchants targeting onboarding gaps
• The shift from one-time KYC to continuous behavioral monitoring
• AI versus AI dynamics in fraud and risk decisioning

We dig into a memorable cautionary tale where an AI system hallucinated a refund policy and the business had to honor it, then connect that lesson to chargebacks, dispute management, and the legal pressure points that show up when machines make commitments. From our perspective as payments-focused counsel, the practical starting point is updating contracts, policies, and training so liability is clear and teams know how to respond when automation goes sideways.

From there, we get concrete about the fraud landscape: deepfakes, synthetic merchants, fake documents, and the growing gap between merchant onboarding and ongoing behavior monitoring. The big takeaway is that “set it and forget it” KYC does not hold up in an always-on world. We talk about building a multi-layered trust infrastructure with strong identity signals, behavioral monitoring, governance frameworks, and AI-powered fraud detection tools, because it often takes AI to spot AI.

AI fighting chargebacks meets AI pushing fraud. Who wins when machines argue at scale? We talk contracts, liability shifts, and why you should partner with security experts instead of building tools yourself.

If you work in payments, underwriting, risk, or compliance, this conversation will help you think clearly about agentic commerce, AI fraud, and what readiness should look like right now. Subscribe, share this with a colleague in the industry, and leave a review with your biggest question about AI in payments.

**Matters discussed are all opinions and do not constitute legal advice. All events or likeness to real people and events is a coincidence.**

PEP Links:
https://www.globallegallawfirm.com/podcasts/
https://www.buzzsprout.com/2176695

A payments podcast of Global Legal Law Firm

“Merchant of record” sounds easy, until you realize it isn’t a defined term. We break down PayFac vs MOR, why rules exist, and how people accidentally step into money transmitter risk.

PayFac is one of those payments terms people toss around until they’re the one holding the liability. We sit down with Deana Rich of Infinicept (https://www.infinicept.com/) to map the real payment facilitator story, from the scrappy early days of online “aggregators” to the moment Visa and Mastercard finally wrapped rules around what the market was already doing. Along the way, we revisit the rise of PayPal in the late 90s and how Square’s tiny dongle changed face-to-face acceptance for millions of small merchants.

We trace how the payment facilitator model went from “against the rules” behavior to a core part of embedded payments for SaaS platforms. We also dig into why “merchant of record” shortcuts can create serious compliance and even criminal risk if money flow and onboarding are handled the wrong way.

• Deana Rich’s path into payments through bank merchant operations and early electronic processing
• A clear definition of a payment facilitator and submerchant liability
• How PayPal and early online aggregators pressured the ecosystem to evolve
• Visa’s IPSP framework and the role of high-risk categories in shaping rules
• Square’s in-person breakout and why Visa and Mastercard formalized PayFac rules
• Why embedded payments fits vertical SaaS and ISVs, plus add-ons like lending and insurance
• Why “merchant of record” is not a defined standard and what that means in practice
• KYC basics including owners, OFAC screening, and MATCH list checks
• How poor structuring can trigger money transmitter issues and bank fraud exposure
Visit us online today at Global Legal Law Firm dot com.

We also get practical about what a payment facilitator actually does: bringing submerchants under a master program, taking on risk, handling settlement flows, and operating the underwriting and monitoring that keeps the whole thing stable. If you’re building embedded payments for a SaaS platform or ISV, this is the part that matters most because the upside is real: tighter product control, better vertical fit, and the ability to add services like reporting, insurance, or even merchant lending based on payment performance.

Then we hit the uncomfortable topic: “merchant of record.” It sounds like an easier path, but it isn’t a consistently defined standard, and the wrong structure can pull you into KYC gaps, OFAC and MATCH list blind spots, money transmitter exposure, and even bank fraud allegations if you’re processing for businesses you didn’t disclose. If you’re building, buying, or advising a payments program, this conversation is your reminder that shortcuts in payments can get very expensive.

If you’re “processing for other businesses” under your own merchant account, you may be creating bank fraud exposure. This conversation is a wake-up call on KYC, OFAC, MATCH, and liability.

**Matters discussed are all opinions and do not constitute legal advice. All events or likeness to real people and events is a coincidence.**

PEP Links:
https://www.globallegallawfirm.com/podcasts/

A payments podcast of Global Legal Law Firm

A single receipt can change how you see the payments industry. When Naveed from KV Payments notices a 4% card charge at a mechanic shop, it triggers the question every small business owner eventually asks: where is all that processing margin going, and how do you price merchant services fairly without stepping into a compliance mess?

We walk through Naveed’s unconventional path into payment processing, from relationship banking at Chase to the hard reality of building an ISO portfolio the slow way: door to door, account by account, learning interchange plus economics, and chasing the long game of residual income. Along the way, we talk candidly about what early-stage merchant services sales really feels like, why “easy money” narratives fall apart, and how persistence and clear communication win more than slick pitches.

Then we dig into surcharging and dual pricing, including the practical questions Naveed asked at the start: is it legal, what’s actually compliant, and why did Visa’s rule changes force the industry to tighten its approach? From there, the conversation opens up into how KV Payments scales by staying flexible across verticals, building referral engines, deploying POS for hospitality, exploring utilities brokerage in deregulated states, and leaning into cannabis payments where cashless ATM has played a major role.

If you care about payment processing strategy, merchant services pricing, ISO growth, and staying on the right side of card brand rules, this one is packed with hard-earned lessons. Subscribe for more conversations like this, share the episode with a payments friend, and leave a review with the biggest pricing question you want answered next.

In this episode, we sit down with Naveed Khan, founder of KV Payments, to trace a journey that mirrors the payments industry itself: accidental entry, relentless hustle, and hard-earned lessons in margins, compliance, and merchant relationships.

Hosted by Leo Arzumanyan and Jeremy Stock, this conversation goes beyond the highlight reel. Naveed walks through his early days in banking, the discovery of residual income, and the realities of building a book of business door-to-door in one of the toughest sales environments imaginable. From Chicago winters to inner-city merchant acquisition, this is the unfiltered version of how ISOs are actually built.

The episode also dives into the evolution of merchant pricing—particularly the rise of surcharging and dual pricing—and the confusion that followed. What started as a “simple” idea of passing fees to customers quickly became a compliance minefield shaped by Visa and Mastercard rules, shifting enforcement, and operational gray areas.

From there, the conversation expands into modern ISO strategy:

Building a diversified portfolio across verticals like cannabis, utilities, and hospitality
Structuring ISO relationships and brokerage-style models to capture more deal flow
Leveraging residuals, referrals, and partnerships to create long-term revenue streams
Navigating compliance shifts that can instantly impact pricing models and merchant expectations

You’ll also hear how today’s most successful operators think differently—focusing less on single deals and more on ecosystems, partnerships, and lifetime merchant value.

**Matters discussed are all opinions and do not constitute legal advice. All events or likeness to real people and events is a coincidence.**

PEP Links:
https://www.globallegallawfirm.com/podcasts/
https://www.buzzsprout.com/2176695

A payments podcast of Global Legal Law Firm