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The Property Management Playbook

The Property Management Playbook

By: Andrew Nguyen & Robert Gallo
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The Property Management Playbook is Castellan Consulting’s podcast where we dive into the key strategies, challenges, and success stories in the property management industry. Hosted by industry experts, it’s your go-to resource for mastering the Residential Tenancies Act and navigating VCAT with confidence.

© 2026 The Property Management Playbook
Economics
Episodes
  • Season 2: Ep 4 - An Interview: Ray White International Property Manager of the Year - Eloise Sweatman
    Mar 25 2026

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    In this episode, host Andrew Nguyen sits down with Eloise Sweatman of Ray White Frankston to discuss her journey in property management and the experiences that have shaped her career.

    Eloise shares insights from the front line of the real estate industry, reflecting on the challenges, responsibilities, and rewarding moments that come with being a property manager. She also discusses the dedication and approach that led to her being recognised as Ray White International’s Property Manager of the Year last year.

    From managing relationships with landlords and tenants to navigating the fast-paced demands of the industry, this conversation provides valuable insights into what it takes to succeed in property management. Eloise’s story offers both inspiration and practical lessons for those working in or considering a career in the real estate sector.

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    28 mins
  • Season 2: Ep 3 - War Stories From Trenches of VCAT
    Mar 12 2026

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    In this episode, we dive into real tribunal and courtroom experiences that every practitioner can learn from. From the unwritten rules of courtroom etiquette to the surprising challenges of appearing in hearings via video conference, we explore what works, what doesn’t, and the lessons that only come from being in the trenches.

    Rob and Andrew dive into the real-life battles fought in tribunals and courtrooms. Through candid stories from the trenches, this podcast explores the challenges, lessons, and unexpected moments that arise in VCAT.

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    30 mins
  • Season 2: Ep 2 - Decoding the Portable Bond Scheme
    Feb 25 2026

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    In this episode, hosts Andrew Nguyen and Rob Gallo break down the legislative shifts hitting the Victorian rental market. We start with the November 2025 RTA updates, including the jump to 90-day notice periods, the total ban on rental bidding, and the critical "Reasonable Belief" pivot. We explain why you must now have evidence that a property meets Minimum Standards before it is advertised.

    The main event focuses on the Portable Bond Scheme launching in 2026. We explain why there is nothing to fear for owners or managers: the admin burden falls on the renter to "top up" and transfer funds, while the government guarantees claim payouts during the transition.

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    25 mins
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