In this episode of The Roofing Millionaires Podcast, I sat down with Joe Stephens, owner of Sure Claims, to break down what’s actually happening behind the scenes when roofers handle insurance claims, supplements, and appraisals.

We talked about:

- Why supplement companies are often seen as “middlemen” — and when that’s true

- The 3 types of supplement companies (and why most roofers choose the wrong one)

- What really changes financially, operationally, and emotionally when you outsource

- When you should keep claims in-house vs bring in a supplement partner

- The moment your business starts breaking because of claims overload

- How poor systems and CRM usage silently kill your operations

- Real scenarios where roofers leave money on the table without realizing it

- The role of appraisals and where most contractors misunderstand them

🎯 Who This Episode Is For:

Roofing owners handling their own claims and feeling overwhelmed

Companies scaling past $1M–$5M and hitting operational bottlenecks

Sales managers stuck managing supplements instead of closing deals

Roofers trying to decide between in-house vs outsourced claims

Timestamps

0:00 Highlights

01:30 Brief introduction

02:31 Importance of supplement companies in roofing

08:39 Effect of supplement companies on revenue

16:59 Factors to consider before choosing a supplement company

23:08 Mistakes to avoid as a contractor

29:41 Quality Control and expectations from supplement companies

39:16 Appraisal process for claims

43:52 Strategies for customer coaching and CRM

📌 Key Question to Ask Yourself:

Are you running your claims process…Or is your claims process running your business?

If this shifts your perspective, share it with another roofer who needs to see this.

🔗 Connect with Joe Stephens:

Website: https://sureclaims.com/

🔔 Subscribe to The Roofing Millionaires Podcast for more practical, experience-based episodes that help roofers build better companies and stronger teams.

-Website: https://www.theroofingmillionaires.com

-Instagram: https://www.instagram.com/theroofingmillionaires/

-Facebook: https://www.facebook.com/theroofingmillionaires/

#insurancesupport #supplements #homeinsurance

In this episode of The Roofing Millionaires, I sit down with Dominick Fraser, a $30M roofing business owner who has spent over two decades in the industry to talk about something deeper than business.

We talk about:

- What it means to be an independent thinker in a world full of noise

- Why most roofing companies fail when conditions get tough

- How global uncertainty impacts the roofing industry (materials, pricing, mindset)

- The difference between transactional businesses and relational businesses

- Why leadership starts at home before it shows up in your company

- The real responsibility of a business owner toward their team and community

- Faith, purpose, and “pulling people out of the mud”

Dominick shares real experiences, from building his company over 21 years to completely changing his life after hitting rock bottom and explains why success without character means nothing.

If you’re a roofing business owner (or any business owner), this episode will challenge how you think about:

- growth

- leadership

- responsibility

and the kind of man you are becoming

Because at the end of the day…

This isn’t just about roofing.

It’s about who you become while building something.

Timestamps

0:00 Highlights

01:43 Being an independent thinker and a leader

03:56 What is your definition of a prototypical roofer?

10:57 Should leaders set examples of love?

17:21 Put your spouse before your business

19:27 A business owner’s presence on social media

24:09 The importance of traveling

28:50 Future of roofing industry in times of uncertainty

37:32 Pulling people out of the mud

44:56 Advice for young business owners

🎯 Connect with Dominick Fraser:

https://www.facebook.com/dominick.fraser.3

🔔 Subscribe to The Roofing Millionaires Podcast for more practical, experience-based episodes that help roofers build better companies and stronger teams.

-Website: https://www.theroofingmillionaires.com

-Instagram: https://www.instagram.com/theroofingmillionaires/

-Facebook: https://www.facebook.com/theroofingmillionaires/

#lovegod #dividedworld #theroofingmillionaires

Most roofing business owners spend decades building their company.

But very few ever think seriously about what happens when it’s time to step away.

In this episode of The Roofing Millionaires Podcast, Muhammad Faiz sits down with Graeme Millar, former Chairman of the @nfrc and former Chairman of the International Federation for the Roofing Trade, to talk about a topic the industry rarely discusses openly: retirement.

After decades in leadership roles across the roofing industry, Graeme shares what life actually looks like after stepping away and what contractors should start preparing long before that day arrives.

This conversation explores the financial, operational, and emotional side of retirement for roofing business owners.

Topics we cover include:

•⁠ ⁠How to prepare your roofing business so it can run without you

•⁠ ⁠The identity crisis many contractors face after retiring

•⁠ ⁠How to know when it’s time to let go of control

•⁠ ⁠Preparing financially vs preparing mentally for retirement

•⁠ ⁠What chaotic businesses must fix before an owner can step away

•⁠ ⁠Loneliness, routine, and purpose after leaving daily operations

•⁠ ⁠Why many contractors struggle to walk away from the company they built

Graeme also shares practical advice for roofers who want to retire without watching their business fall apart after they leave.

If you’re a roofing business owner thinking about the future of your company whether that’s 5 years or 25 years away, this conversation will make you think differently about what it actually means to step away.

Timestamps

0:00 Highlights

01:35 Fear of retirement and becoming irrelevant

17:09 What happens to the company after retiring?

24:33 Financial planning for retirement

34:17 would you change anything in your retirement planning?

37:10 Friendships and retirement

42:31 US vs UK roofing industry

49:47 Mindset shift you need right now

🔔 Subscribe to The Roofing Millionaires Podcast for more practical, experience-based episodes that help roofers build better companies and stronger teams.

-Website: https://www.theroofingmillionaires.com

-Instagram: https://www.instagram.com/theroofingmillionaires/

-Facebook: https://www.facebook.com/theroofingmillionaires/

#retirementplan #roofingbusiness #theroofingmillionaires