The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu
-
Narrated by:
-
By:
Can you scale customer support without burning out agents or frustrating customers?
Ping Wu shares how Cresta combines AI and human intelligence into a single system that scales sustainably for companies like United Airlines and Porsche.
In this episode, Ping also breaks down the three constraints that shape automation in the real world: conversation complexity, infrastructure debt, and customer demographics.
Guest: Ping Wu, CEO of Cresta
Connect with Ping Wu
X: https://x.com/ping_wu
LinkedIn: https://www.linkedin.com/in/pingwu/
Connect with Joubin
X: https://x.com/Joubinmir
LinkedIn: https://www.linkedin.com/in/joubin-mirzadegan-66186854/
Email: grit@kleinerperkins.com
Follow on LinkedIn:
https://www.linkedin.com/company/kpgrit
Follow on X:
https://x.com/KPGrit
Learn more about Kleiner Perkins: https://www.kleinerperkins.com/