What began as a single smart cooler has evolved into a fully modular smart store ecosystem, giving operators unprecedented flexibility, scalability, and revenue potential.

In this episode of Automatic Merchandiser and VendingMarketWatch’s Vending & OCS Nation podcast, presented in cooperation with 365 Retail Markets, host Bob Tullio interviews Michael Wood, manager of product management at 365 Retail Markets, to explore how his company is transforming unattended retail.

From frictionless shopping experiences to AI-powered personalization, this conversation dives deep into where smart store technology is today and where it’s headed next. Key aspects of the conversation include:

• From vending to vision: Traditional vending limitations are giving way to seamless, camera-powered retail experiences.
• Modular flexibility: Operators can build custom store formats using ambient, refrigerated, and freezer units.
• Frictionless shopping: No scanning, no checkout, just tap, grab, and go.
• VisionLink innovation: Multiple units connect into one seamless shopping journey, increasing basket size and convenience.
• New growth locations: Hotels, airports, campuses, and semi-public spaces are driving expansion.
• AI-powered future: Expect faster transactions, personalized experiences, and remote store management through digital twins.

This episode is a must-listen for anyone exploring unattended retail technology – especially if they are attending the NAMA Show in Los Angeles later this month, where the 365 Retail Markets exhibit is a must-see.