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Dispatch in Depth

Dispatch in Depth

By: Dispatch in Depth
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“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch. Science
Episodes
  • FirstWatch: Visible, Usable Data with Bekah Haywood

    FirstWatch: Visible, Usable Data with Bekah Haywood
    Apr 7 2026
    Bekah Haywood, Business Analyst for the Solutions Support Team, talks about all things FirstWatch. She discusses the upcoming high-acuity dashboard for Academy Analytics, the importance of peer support in the dispatch center, and how stories and data can work hand in hand.For Your Information: FirstWatch is booth #300 in the Exhibit HallLearn more about Academy Analytics: https://firstwatch.net/what-we-do/academy-analytics/ Check out the FirstWatch website: https://firstwatch.net/ Don’t miss these sessions at NAVIGATOR: “Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center” presented by Carlynn Page Crampton (Wednesday, April 22, 3:00 p.m.) “Leading Through Conflict” presented by Mike Taigman (Thursday, April 23, 10:20 a.m.)
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    Less than 1 minute
  • 30 Years of OnStar with Kathy Sukus and Mitch Petterson

    30 Years of OnStar with Kathy Sukus and Mitch Petterson
    Mar 31 2026
    Kathy Sukus, GM/OnStar Public Safety Engagement Leader, and Mitch Petterson, a member of the Outreach Team, discuss OnStar’s role as a Partner Sponsor of NAVIGATOR 2026. They highlight OnStar’s ACE status, their free public safety training, and the new Super Cruise feature.For Your Information Check out some of OnStar’s great resources: https://www.onstar.com/public-safetyhttps://www.gmstc.com/index.php/first-responderswww.onstarvirtualtraining.com
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    Less than 1 minute
  • GovWorx: Improving Hiring and Retention with Scott MacDonald

    GovWorx: Improving Hiring and Retention with Scott MacDonald
    Mar 24 2026
    Scott MacDonald, CEO of GovWorx, discusses the company’s sponsorship of NAVIGATOR 2026. He discusses where the company finds inspiration for supporting emergency dispatchers and talks about the CommsCoach Hiring and Retention platform, which will be demonstrated at the GovWorx booth.For Your Information:Check out the GovWorx website: https://govworx.ai
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    Less than 1 minute
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