Episodes

  • FirstWatch: Visible, Usable Data with Bekah Haywood

    FirstWatch: Visible, Usable Data with Bekah Haywood
    Apr 7 2026
    Bekah Haywood, Business Analyst for the Solutions Support Team, talks about all things FirstWatch. She discusses the upcoming high-acuity dashboard for Academy Analytics, the importance of peer support in the dispatch center, and how stories and data can work hand in hand.For Your Information: FirstWatch is booth #300 in the Exhibit HallLearn more about Academy Analytics: https://firstwatch.net/what-we-do/academy-analytics/ Check out the FirstWatch website: https://firstwatch.net/ Don’t miss these sessions at NAVIGATOR: “Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center” presented by Carlynn Page Crampton (Wednesday, April 22, 3:00 p.m.) “Leading Through Conflict” presented by Mike Taigman (Thursday, April 23, 10:20 a.m.)
    Show more Show less
    Less than 1 minute
  • 30 Years of OnStar with Kathy Sukus and Mitch Petterson

    30 Years of OnStar with Kathy Sukus and Mitch Petterson
    Mar 31 2026
    Kathy Sukus, GM/OnStar Public Safety Engagement Leader, and Mitch Petterson, a member of the Outreach Team, discuss OnStar’s role as a Partner Sponsor of NAVIGATOR 2026. They highlight OnStar’s ACE status, their free public safety training, and the new Super Cruise feature.For Your Information Check out some of OnStar’s great resources: https://www.onstar.com/public-safetyhttps://www.gmstc.com/index.php/first-responderswww.onstarvirtualtraining.com
    Show more Show less
    Less than 1 minute
  • GovWorx: Improving Hiring and Retention with Scott MacDonald

    GovWorx: Improving Hiring and Retention with Scott MacDonald
    Mar 24 2026
    Scott MacDonald, CEO of GovWorx, discusses the company’s sponsorship of NAVIGATOR 2026. He discusses where the company finds inspiration for supporting emergency dispatchers and talks about the CommsCoach Hiring and Retention platform, which will be demonstrated at the GovWorx booth.For Your Information:Check out the GovWorx website: https://govworx.ai
    Show more Show less
    Less than 1 minute
  • Motorola Solutions: Assisting Dispatchers with Jeff Freeland and Wendy Lotman

    Motorola Solutions: Assisting Dispatchers with Jeff Freeland and Wendy Lotman
    Mar 18 2026
    Jeff Freeland, Product Manager for Motorola Solutions' AI Agents and Assistants, and Wendy Lotman, Statewide Account Executive, give an update on what Motorola Solutions is working on, particularly their new Assist Suites. They discuss how their solutions assist emergency dispatchers, why sponsoring NAVIGATOR is a priority, and what you can look out for at their booth in the Exhibit Hall.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com Learn more about the Assist Suites: https://www.motorolasolutions.com/en_us/ai/assist-suites.html Don’t miss Wendy’s session on Thursday morning, April 23, entitled “Unified Strategies for Emergency Response: Harnessing NG911 for Major Events.”
    Show more Show less
    Less than 1 minute
  • On the Other Side of the Call with Tim Clover

    On the Other Side of the Call with Tim Clover
    Feb 24 2026
    Acting Sergeant Tim Clover with St. Louis University talks about two experiences where he saved someone’s life in an emergency situation—one a choking infant and one a man in a vehicle fire. He discusses how his career as an Emergency Dispatcher and BLS instructor prepared him to spring into action.
    Show more Show less
    Less than 1 minute
  • Mentorship in Motion with Jordan Kolarik

    Mentorship in Motion with Jordan Kolarik
    Jan 6 2026
    Jordan Kolarik, a Communications Team Leader with New South Wales Ambulance in Australia, talks about the neuroscience behind effective mentorship. He discusses adult learning, best practices, and some case studies from his own agency.For Your Information:Read Jordan’s post on LinkedIn: https://www.linkedin.com/posts/jordankolarikjp_whats-really-happening-inside-the-brain-activity-7393804186527698944-iNbc Curious about box breathing? https://www.youtube.com/watch?v=G25IR0c-Hj8
    Show more Show less
    Less than 1 minute
  • Epi First, Epi Fast with Dr. Sung Poblete

    Epi First, Epi Fast with Dr. Sung Poblete
    Oct 28 2025
    Dr. Sung Poblete, the CEO of Food Allergy Research and Education (FARE), talks about the time-critical nature of emergency allergy 911 calls. She discusses the role of FARE, what emergency dispatchers should know about anaphylaxis, and a new way to distribute epinephrine. For Your Information:Check out FARE’s website: https://foodallergy.org Dr. Tim Dribin’s paper on the anaphylaxis clinical support tool: https://www.jacionline.org/article/S0091-6749(25)00072-7/fulltext
    Show more Show less
    Less than 1 minute
  • MedCom’s 84 Cardiac Arrest Saves with Taylor Davis

    MedCom’s 84 Cardiac Arrest Saves with Taylor Davis
    Sep 23 2025
    Taylor Davis, Director of Communications for Greenville County EMS (MedCom), talks about her recent Letter to the Editor for the Journal of Emergency Dispatch about her agency’s 84 CPR saves in 2024. She also covers what it’s like to work there, the goals they’re currently working toward, and how to improve center culture overall.For Your Information: Read Taylor’s Letter to the Editor here: https://www.iaedjournal.org/letter-to-the-editor Greenville County’s official government website: https://www.greenvillecounty.org/
    Show more Show less
    Less than 1 minute