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What happens when the biggest AI risk in your mortgage company isn’t the tool you built... but the vendor, workflow, or rogue prompt you never knew existed?

In this episode of the Future Proof webinar series, Melissa & James debrief our most recent interview with LaTasha Waddy and Christos Bettios of NFM Lending to unpack what mortgage leaders should actually be paying attention to as AI regulation accelerates.

Drawing on NFM’s real-world experience using AI in production, they break down why lenders need a clear AI policy, named ownership, tighter vendor due diligence, and more frequent governance reviews as tools evolve from generative to agentic. The conversation zeroes in on the highest-risk areas—consumer-facing interactions, credit decisioning, marketing, fraud, and unapproved third-party tools—while also highlighting where AI can safely drive efficiency across operations.

It’s a practical discussion on balancing innovation with trust, transparency, and control in a regulatory environment that is changing by the quarter.

About Our Hosts:

Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients.

If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com.

James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.

If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

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MISMO has been a quiet, but highly influential, resource to our industry for over 25 years, setting the standards for mortgage data and system integration. But, what happens when those standards collide with innovation, AI, and automation?

Join our hosts Melissa Langdale and James Duncan as we debrief the conversation with Brian Vieaux, President of MISMO and Amy Moses, VP of Growth of MISMO as we discuss MISMO's Impact on the Future. We'll dive into ways lenders can begin to leverage MISMO as a strategic advantage (and even be a part of the conversation) as they lean into AI solutions that reduce repurchase risk and align with evolving GSE and regulatory expectations.

To discover more about joining MISMO and being a part of transforming the mortgage industry, visit MISMO.org/get-involved. Be sure to check out their Events page to find summits or other events coming in the near future.

About Our Hosts:

Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients.

If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com.

James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.

If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.

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Between market cycles, emerging technology, and pursuit of lowering the cost of origination, Mortgage companies and their technology partners are faced with many choices when it comes to preparing for what's next. One consideration at the forefront of every leader's mind are impacts on a modern workforce. How can we leverage technology smartly to not only gain a competitive advantage, and also optimize our most important resource: Human Capital.

In this week's episode of our Future Proof series, our hosts examine a fascinating conversation with Wes Kleckley, CEO of Pilgrim Mortgage, and Kelli Hodges, Head of Operations at Wilqo. Every company talks about culture and their people being at the heart of why they exist. In this week's webinar, we discuss how the companies at the forefront of transforming the industry are those who strike the right balance between efficiency and supporting the growth of their existing teams. Tune in to hear Melissa Langdale and James Duncan unwrap the highlights of that interview.

About Our Hosts:

Melissa Langdale is the founder and CEO of Praxis Lending Solutions, a premier consulting firm focused on improving the operational efficiency and effectiveness for mortgage lenders. As an experienced mortgage industry veteran, she brings a unique approach to solving problems for her clients.

If you’re interested in connecting with Melissa to discover how Praxis can help restructure and refine your Operational workflow, connect with her at PraxisLendingSolutions.com.

James Duncan is the founder and Chief Marketing Strategist of Caelum Advisers. As the former Head of Marketing for more than a decade, James launched Caelum Advisers with the mission of transforming the perception of what great marketing strategy looks like in the mortgage industry.

If you are a founder, executive, or head of marketing and want to find out how to tell a more compelling story and connect with your ideal client, visit CaelumAdvisers.com.