Showing titles in Conflict Resolution & Mediation

While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

Nuts and Bolts helps you figure out the stuff that makes people tick. It provides the key to cracking the communication code. It’s rooted in straight talk, without losing a sense of humor. All of us are forced to deal with people who confound and annoy us; this book neutralizes that frustration. Hundreds of thousands have experienced these concepts. Now, it’s your turn. Anywhere there are people, there is behavior; anywhere there is behavior…this book can help.

I lost tens of thousands of dollars because of toxic people before I learned this: You can't spot every narcissist, sociopath, fraud or manipulator. But you can make yourself impossible to manipulate or exploit. After a business partner stole from my accounts, a crypto investment vanished, and a "perfect" partnership imploded, I finally understood the problem: I was trying to read people instead of testing them. This book shows you how to build systems that expose dishonesty early, prevent theft automatically, and make manipulation too much work. You'll Learn: The 30-minute background check...

Birth, death, and conflict - three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication - not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives.

In this empowering guide, employment attorney and professor Arnold J. Lizana, III teaches readers how to navigate the hidden dynamics of HR with strategy and confidence. Drawing from over 25 years of legal and leadership experience, he blends martial arts principles with real-world workplace tactics—helping employees document unfair treatment, manage conflicts, and turn challenges into career opportunities. Whether you're new to the workforce or a seasoned professional, Workplace Jujitsu gives you the tools to stay grounded, assert your rights, and thrive in any organizational environment.

The Asshole Whisperer book for managers contains true stories and tips to deal with crappy leaders and jerks at work. You will learn how to use corporate values to hold people at work accountable for their conduct, how to give feedback about attitudes or behavior, and how to quickly assess and utilize personality traits (extrovert, introvert, ambivert) to your mutual benefit. Why? So, you can meet your goals and deadlines and to put it simply, get shit done. Assholes are part of our lives.

Winning With Language and Logic is the first in a new series of e-books, Conquering Conversations. It will teach you the use of language skills to achieve your goal in every conversation. What is that goal? To WIN, of course! Understanding what you can do to win is exactly what you want. There are strategies of rhetoric that can be twisted and abused to help us win. Learning them is actually fun. Those same patterns show us doorways into the thinking and strategies of others that enable us to out-strategize them, and persuade with huge power. The use of good rhetoric advances your ability ...

Negotiation is the middle ground between capitulation and stonewalling, a back and forth between two parties trying to reach agreement. If a price or other term is nonnegotiable, there is no give and take, just "take it or leave it". You may think you are negotiating, but if the other side isn't playing, you aren't either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1. They give ground too easily, and 2. They get nothing in return.

Do you know how to be assertive in business? Have you been looking to open a company but keep putting it off because you don't believe you can? Are you aiming for a big promotion and feel the need to work on your top leadership skills? Then you are on the right path. This udioabook has got your back. It is the ultimate guide for strengthening your business development skills and grow as a person. The root of confidence and support starts with you, and this audiobook will show you how to access it.

Shut’em Down is the battle cry of Black women who have suffered abuse and trauma at the hands of corporate America. Composed of the stories of 20 Black women who have been impacted by racism in the workplace, this anthology not only offers us conversation starters on how to combat racism on the job, but also transformative ideas to create safer work spaces for Black professionals.

All businesses experience the insidious cost of conflict. Unfortunately, few have the skills or resources to combat this toxic and pervasive problem. Until now!

Beyond No: Harnessing the Power of Resistance for Organizational Growth is a thought-provoking exploration of the concept of resistance—something that is bound to arise within every organization in response to new projects, policies, or initiatives.

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or bargaining down a cell phone bill, or settling a dispute with a friend or spouse. In this groundbreaking book, negotiation expert Ed...

There's no denying that our workplaces are more diverse than ever. Age, race, gender - there are so many different perspectives and experiences being brought to the table. And the best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations. But how do we do this? If we all think, feel, and act so differently, how do we get anything done?

Stop Begging for Access. Start Holding the Rope. Do you ever feel like you’re the one doing all the work in a conversation? Do you lean in too far, talk too fast, or find yourself waiting for a text that never comes? Most people are taught that being "nice" and "available" is the key to success. In reality, that is the fastest way to become invisible. In every social interaction, there is a Buyer and a Seller. There is a Chaser and a Selector. If you aren't the one holding the rope, you're the one standing in line. The Velvet Rope is a masterclass in high-stakes social mechanics. It is ...

Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools. You can build a plan that fits you perfectly and I promise that if you do, you will get the results you need and want. People miss opportunities every day to win at work. You don’t have to be one of those people. You can begin now living with less stress and performing at your best.

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations. Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

From the cranberry bogs of Massachusetts to the classrooms of Singapore and Finland, from tiny start-ups to global engineering firms and beloved American organizations like Ocean Spray, Eileen Fisher, Gore, and Boston Scientific, Heffernan discovers ways of living and working that foster creativity, spark innovation, reinforce our social fabric, and feel so much better than winning.

The world's best negotiators have moved beyond How to Win Friends & Influence People and Getting to Yes. For over 20 years, David Sally has been teaching the art of negotiation at leading business schools and to executives at top companies. Now, he delivers the proven, clear, actionable insights you need to stay competitive in an ever-changing marketplace. One Step Ahead offers the fundamental wisdom that elevates the sophisticated negotiator above everyone else.

This audiobook teaches how to use behavioral conditioning techniques to extinguish unwanted behaviors such as bullying or harassment in the workplace. This program will discuss the science of behavioral conditioning so you can better understand the harassment dynamic and why retaliation occurs so that you can understand what has to happen to make it stop.