Showing titles in Conflict Resolution & Mediation

You think of the perfect comeback 10 minutes after the argument is over. It’s time to stop doing that. We have all been there. A coworker makes a snide comment. A boss questions your competence. A spouse hits below the belt. You freeze. You stutter. You smile politely while your blood boils. And then, on the drive home, you replay the scene in your head, inventing the perfect things you should have said. This is not an accident. It is a biological reaction. When you are attacked, your brain’s logic center shuts down and your fear center takes over. You are hardwired to be "nice" in the ...

Read This Before You Get Blamed A Survival Guide for When Everything Goes Wrong This is not a book about mistakes. It is a book about what happens after them. When something goes wrong, facts do not decide the outcome. Narratives do. If you have ever been told: “Explain your thinking.” “We need clarification.” “This is about accountability.” This book was written for you. Read This Before You Get Blamed shows how blame actually works inside organizations when a decision fails or looks bad in hindsight. Not theory. Reality. You will learn: Why blame is assigned before facts are ...

Great customer service doesn’t happen by accident. It happens by design. Every day, businesses gain or lose customers through simple interactions. A greeting at the door. A response to a question. A moment when someone needs help. Handled well, these moments build trust and loyalty. Handled poorly, they quietly send customers somewhere else. The problem is that many employees are expected to provide great service without ever being taught a clear system for interacting with customers. That’s where The CARE Method comes in. A Simple System for Exceptional Customer Service This practical ...

No one sets out to be a bad boss. But some bosses out there really do give it all they’ve got. One in four of us feel like we are currently working for our worst boss ever. That not only has a huge impact on our enjoyment of the job, but our productivity also plummets, which surely is no good for anyone! The problem is, when you are stuck with a job or boss you don’t like, you are given the same two pieces of advice; either suck it up or go off and find a new job, which costs you time and a whole lot of headspace, and costs businesses too! My Boss is a Moron is all about the third way.

LIVING WEAPON PROTOCOL: Your Guide to Unshakable Emotional Strength Take Back Your Power Ever feel drained by toxic relationships, workplace pressure, or manipulative family dynamics? Living Weapon Protocol is your step-by-step guide to breaking free and reclaiming your emotional strength. This isn’t just another self-help book—it’s a powerful toolkit designed to help you protect your peace, set ironclad boundaries, and live with unshakable confidence. What You’ll Gain With Living Weapon Protocol, you’ll learn how to: Spot Manipulation Instantly: Recognize gaslighting, guilt trips...

Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done.

Wouldn't it be nice if work stopped being something you dread and instead something you enjoy? If you're stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it.

The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations.

How do you work? In businesses and nonprofits, families and faith communities, how we work matters. Culture Shift: Nonviolence at Work reimagines these environments as places that are united with our values. Our work can feel like a nourishing part of our life. We can look forward to meetings. Working groups can become spaces we enjoy being, where learning is continuous and mistakes are welcomed, where each person knows they matter.

These positive affirmations are excellent to hear before going to sleep, early in the morning, during a coffee break, at the beach, or whenever you need a daily dose of inspiration! When we hear these affirmations, we bombard our subconscious with powerful and positive statements that will automatically lead us to our goals. In essence, by listening to these affirmations over and over, we are actually reprogramming our mental computer to achieve more health, more wealth, more love, and more happiness right now!

Working with a horrible boss can certainly be a challenge. Throughout this book, I will try my best to help you identify and comprehend the reason behind your complicated relationship with your boss. I will then show you ways to manage the situation with your boss.

Does it seem that good ideas go nowhere at your company, that meetings are often a waste of time, and that nobody seems to be in charge? In Getting It Done, Roger Fisher and Alan Sharp tackle the inertia that afflicts many groups. The authors advance the idea of lateral leadership as a means of breaking apart the logjams that inhibit collaboration in organizations, and they offer surefire ways to help anyone get better results from coworkers.

Tanto la manipulación como la persuasión son habilidades de tipo social o relacional, se trata de dos posibles estrategias para perseguir el mismo objetivo y ¿cuál es ese objetivo que buscan tanto la manipulación como la persuasión? Es simple, generar una acción en la otra persona, entonces ¿cuáles son las diferencias entre manipular y persuadir? si ambas buscan lo mismo.

A practical, inspirational, revolutionary guide to social innovation Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually...

Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose.

It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters - and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism. Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.

Organizational consultant Adrian Pei describes key challenges ethnic minorities face in majority culture organizations. He unpacks how historical forces shape contemporary realities and what both minority and majority cultures need to know in order to work together fruitfully.

Relationships are key to everything we do, and the bonds and connections we make with others is what gives us the greatest sense of meaning, happiness, and fulfillment. Nothing interferes more with your ability to enjoy rewarding relationships than an inability to understand your own emotions and manage their impact on you and those around you. Emotional intelligence, the currency of the 21st century, is the essential skill set that separates those who fail in their personal and professional relationships from those who succeed.

We are eternal and live on after this life. There is one outcome when we leave this life, and that is love. Whether we believe it or not is completely irrelevant. All the science about death proves this. We are all taught that if we just win all the battles, win the arguments and conflicts, we will find happiness. What we have to find out for ourselves is that the only way to find happiness is to stop fighting all the battles. This is the only solution that is complete and final.

Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you feel you're not in control during those situations? Do other people try to manipulate you? If so, this book is for you both at home and at work. Armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction. Roberta Cava, the author of the international bestseller Dealing with Difficult People shows you how. You'll find detailed examples of communication and feedback techniques ...