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In today's competitive business climate, you can't just satisfy your customers. You need to give them experiences that they won't forget. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. He describes how to design a strategy that leads both customers and employees through five distinct cultural phases-from "uncertainty" to "amazement".

Richard Hanania has emerged as one of the most talked-about writers in the nation, and in this book, he puts forward a stunning new theory about the culture war that could turn our debates upside down. Richard Hanania has come out of nowhere to become one of the best-known writers in the nation...

Dr. John Demartini shows you how to overcome the biggest blocks to productivity and streamline your path to success and happiness. Use the methods in this audiobook to determine your highest values and find the quickest path to accomplishing them. You'll achieve productivity, meaning, and fulfillment beyond what you thought possible.

With these 24 accessible lectures, enjoy an adventurous exploration of one of the world's most important philosophical texts. Filled with rich historical context, detailed close readings of key passages, expert interpretations of larger cultural trends, and stories of Confucius and his most notable students (and critics), these lectures are required learning for anyone who wants a solid understanding of Eastern philosophy - and the ways a single book can cross cultures and go on to inspire an entire world.

Inspired by the faithfulness and courage of the great biblical prophets Elijah and Elisha, best-selling author Samuel Rodriguez explores the power of persevering with hope amid the dark times in which we live. If painful circumstances or losses have left you weary and discouraged, then grab hold of God's promises and get ready to complete your assignment! No matter what you are experiencing, do not doubt for one second that God is at work in your life. Determine to persevere - and expect a harvest of outpouring from the limitless and living God!

When Sydney Michaels stops for breakfast in order to put off scholastic ruin a little longer, she never expected to—quite literally—bump into cute-boy stranger, Marcus Burke. When Marcus invites her to have breakfast with him instead of going to class, she can't ignore the urge to get to know him better—or the fact that this charming new acquaintance seems just as interested in her. After a magical day together in their hometown of New York City, Sydney is finally willing to believe that maybe—just maybe—after years of loss and heartache, she's finally reached the good part.

The Internet was never intended for you, opines Brian McCullough in this lively narrative of an era that utterly transformed everything we thought we knew about technology. In How the Internet Happened, he chronicles the whole fascinating story for the first time, beginning in a dusty Illinois basement in 1993, when a group of college kids set off a once-in-an-epoch revolution with what would become the first "dotcom".

In this practical guide, Joseph Murphy shows you a simple way to harness the cosmic power hidden within to achieve physical, spiritual, and career success. The secrets of this life-changing art are spelled out simply and clearly, drawing upon both Eastern and Western cultures for special techniques and prayers. 

After his father died on 9/11 in the World Trade Center, nine-year-old Matthew John Bocchi began an obsessive quest to find out exactly how he died. He researched video tapes, pictures, blogs, anything that could potentially answer the question looming in his mind: Was his father one of the jumpers? In the first memoir told by a child of 9/11, Matt intimately delves into the psychological and emotional torment that ensued after his father's death.

In eighteenth-century Peru, a rope bridge collapses, dropping five people to tragic deaths in the gorge below. In the aftermath, Brother Juniper, a Franciscan friar and a witness to the disaster, strives to comprehend why these five people were fated to die in this way. Was it, he wonders, some form of divine Providence, or was it arbitrary and unrelated to the manner in which these people had led their lives?

Going Toe to Toe has descriptive copy which is not yet available from the Publisher...

From USA TODAY bestseller Kayla Olson, a new rom-com about a high-maintenance woman who embarks on a wilderness trek to prove to her ex how low-maintenance she can be—only to find herself with no makeup and an extremely attractive trek leader. Those who say “be prepared” never met Sadie...

Fun fact: Nellie Samsin has ten days left of high school, and she’s never been kissed—which is fine with her. She’s been more focused on editing the yearbook and being named valedictorian than worrying about a boyfriend. But when she has a chance to kiss her longtime crush, she hopes it will be a magical experience. Until she learns it was all a lie, a hurtful prank orchestrated by her so-called best friend, leaving Nellie heartbroken and angry with everyone involved.

Parley P. Pratt wrote A Voice of Warning over a two-month period while on a mission to New York. The economy in Kirtland was collapsing, and dissension was rife among Church members. Even Parley became caught up in the dissension and was for a time estranged to Joseph Smith. In an act of renewal, Parley went to New York to preach the gospel and purify himself. With few doors open to him, Parley focused himself on writing, producing A Voice of Warning.

Antonio Moro lost everything to the Leviathan League, ruthless global pirates. Now he's alone in a city on an Arctic island fighting Freebooters with nothing but lies—and the mistaken idea that he's a spy. When things look bleak, he discovers an unusual ally. His new personal assistant program, Par Augustus, is a nascent A. I. He's also insolent, extroverted, moody, and not quite legal. Together, they forge an uneasy alliance and create a rebellion from unlikely recruits to defend the island city. The hitch? No one else can ever know. Especially the humans.

The Gouge, in military parlance, is what you really need to know in order to be smarter than the situation you are in. As a US Navy SEAL, who became a Vice Admiral, Bob Harward lived by the Gouge and used it as a guiding principle for leadership and day-to-day life. More specifically, his success in his military and corporate careers was predicated on the people who worked with him, and for him. Their ability to meet their personal and professional objectives, ensured his success.

"The iconic stage director, writer, actor, and founder of The Manhattan Project, a 1960s-70s avant-garde theater company, delivers smart, clever observations with an actor's perfect timing. From harsh beginnings—never sentimentalized—to a series of adventures—sometimes funny, sometimes...

Each chapter unpacks a particular name for the Holy Spirit and examines its significance, using examples from a variety of artistic mediums—music, poetry, visual art, film, and even landscape architecture. Far from being just a theoretical exploration, the book seeks to be a catalyst for renewal in theology and the arts, aiming to inspire new avenues of thought and engagement within classrooms, churches, and beyond.

In this culmination of his highly acclaimed Cultural Liturgies project, James K. A. Smith examines politics through the lens of liturgy. What if, he asks, citizens are not only thinkers or believers but also lovers? Smith explores how our analysis of political institutions would look different if we viewed them as incubators of love-shaping practices—not merely governing us but forming what we love. 

Andrew Carnegie wrote the "Gospel of Wealth" in 1889, during the height of the Gilded Age, when 4,000 American families controlled almost as much wealth as the rest of the country combined. His essay laid the foundation for modern philanthropy. Today, we find ourselves in a new Gilded Age—defined by levels of inequality that surpass those of Carnegie's time. The widening chasm between the advantaged and the disadvantaged demands our immediate attention. Now is the time for a new "Gospel of Wealth."