Showing results by narrator "John Behrens" in All Categories

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...

PUT THE RIGHT PEOPLE IN PLACE THE FIRST TIME with the help of scripts, templates, and tools you can apply immediately, from the leading voice in HR expertise. Paul Falcone, author for 101 Tough Conversations to Have with Your Employees and renowned hiring, performance management, and leadership...

Can a better understanding of shame lead us to see its positive contribution to human life? For many people, shame really is a destructive and health-disrupting force. Too often it cripples and silences victims of other people's shameful behavior, and research has demonstrated clearly the...

Are you building a typical team or a high-performance tribe? The motivational power of the desire to belong is the key element for ensuring employee satisfaction and retention, as well as your company’s long-term success. What happens when leaders revive the workplace by tapping into a...

Ahhh, the modern workplace: a cauldron of stress and anxiety. From the moment we accept a new role, we’re thrown into a world of competing personalities, shifting protocols, and an endless stream of emails, Slack messages, and Zoom calls, all of which serve to distract us from the things we...

Top 4 Finalist for the Best New Cocktail or Bartending Book in Tales of the Cocktail Foundation's 17th Annual Spirited Awards. From minimalist cocktails to classic renditions, become the toast of the town who knows how to mix the perfect drink. This updated edition contains more than 400 classic...

MASTER EMPLOYEE DEVELOPMENT AND PERFORMANCE REVIEWS Ready-to-use quick-guide to streamline employee reviews, create effective career development plans, and monitor year-round employee performance. Paul Falcone, author of 101 Difficult Conversations to Have with Employees and renowned HR and...

Homosexuality, prostitution, pornography, cults--secret sins rival the glitter of Hollywood for young actor David Kyle Foster. Winning wholesome television roles, his star on the rise, he is relieved to be free from his father's harshness. But the desperate loneliness and sexual obsession that characterized his youth now accompany his rise to success and bondage to a double life seems the only answer. Can Jesus' love reach one so broken?

American evangelicalism is at a crisis point. The naked grasping at political power at the expense of moral credibility has revealed a movement in disarray. Evangelicals are now faced with a quandary: will they double-down and continue along this perilous path, or will they stop, reflect, and...

Become More Effective by Embracing Your Inability Many of us are tired, stressed, and overworked. We think that following God will bring peace, but instead find ourselves anxious. We expect a life of joy, but end up feeling stressed, living under the heavy load of new expectations. It's a...

We learn about life through the lives of others. Their experiences, their trials, their adventures become our schools, our chapels, our playgrounds. Christian Encounters, a series of biographies from Thomas Nelson Publishers, highlights important lives from all ages and areas of the Church...

Read by the author. In Jefferson Bethke's newly revised edition of 31 Ways to Show Her What Love Is, you will discover practical and inspiring tips for bringing more romance, joy, and vibrancy to your marriage. In 31 Ways to Show Her What Love Is, Jefferson Bethke gives husbands thirty-one...

“Touching and emotive . . . sizzles with passion . . . a beautiful story of hope tackling betrayal and love manning up to win the game.” —USAToday.com The third and final book in the Songbird series from country music star Sara Evans and New York Times bestseller Rachel Hauck! Jade and Max...

From conservation to protecting endangered species to sustainable living, A Christian's Guide to Planet Earth offers a faith-based framework for viewing our responsibility to the natural world as well as practical, biblical ways we can care for the magnificent creation around us. Drawing on...

What does it mean to think, believe, and act like an American? Get the Declaration of Independence, the Constitution, the Bill of Rights, and other important United States historical documents all in one book! The soul of America is far more than a concept—it is a people. Even the most sacred...

Turn debilitating stress into remarkable strength through proven resilience routines taught by a critical incident instructor and first responder leader. Discovering and practicing your ideal rhythm of stress and renewal – physical, social, and spiritual – will enhance your health, strength...

Freshly experience Jesus' arrival and the church's earliest days in this Luke-Acts Devotional. Chapter guides will stimulate your personal contemplation, family devotions, or discussion with others, delivering a unique experience well-suited to Advent/New Year. This audio edition is a convenient...

Hailed as Italy’s The Fault in Our Stars, this Italian bestseller is now available for the first time in English. “I was born on the first day of school, and I grew up and old in just two hundred days . . .” Sixteen-year-old Leo has a way with words, but he doesn’t know it yet. He spends...

The simple practice of loving our neighbors has more power than the best professionally produced Sunday "show" in town. After attending the "coolest" and fastest-growing church in town for a few months, Brian Mavis asked some of his neighbors if they would attend church with him. The neighbors...

Introducing a collection of jokes that is hilarious, clean, and kid-friendly! This box set includes everything from knock-knock jokes, to Q&A jokes, tongue twisters, riddles, and a whole lot more. Lots of Jokes, Riddles and Tongue Twisters for Kids is sure to send every kid you know to their...