Showing titles in Customer Service

In the age of the Web, smartphones, and social networks, every action an organization takes can be exposed and critiqued in real time. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. Don Peppers and Martha Rogers argue that the only sane response to these rising levels of transpar­ency is to protect the interests of customers proac­tively - even if that requires spending extra money in the short run to preserve your reputation and cus­tomer relationships in the long run.

Are you ready for the age of the never satisfied customer? McKenna explains how to manage companies in the "real time" world, drawing upon his experience as an entrepreneur and his work with over 300 start-ups.

A solitary citizen today with a broadband connection and several inexpensive or free tools has a substantially better chance of influencing the public's perceptions of billion-dollar corporations than ever before.

In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.

The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.

Have you heard about this new buzz word: ChatGPT? If you have not, it is one of the most interesting topics in technology and artificial intelligence (AI) in the last decade. Even Microsoft invested about $10 billion dollars in it.

"false hustle": Transforming Customer Experience from Illusion to Impact In the high-stakes world of modern business, where customer loyalty is the linchpin of success, contact centers stand as the unsung heroes. Yet, despite their critical role, many centers unknowingly sabotage their efforts through a phenomenon known as "false hustle", the misguided pursuit of efficiency at the expense of genuine customer satisfaction. In false hustle, Tom Laird, CEO of Expivia and OttoQA, brings over three decades of industry expertise to light, offering a revolutionary approach to customer experience (...

A audio course in the Hindi language for those in customer service roles. Topics covered include customer interaction in many different settings, such as hospitality, travel, finance, and others. This is an ideal way for English speakers to build up their Hindi communication skills for customer-focused roles.

Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.    

**Title: Lashing Out: A Comprehensive Guide to Starting Your Own Lash Tech Business** **Book Description:** Dive into the thriving world of beauty services with "Lashing Out," your ultimate guide to launching and running a successful lash tech business. Whether you’re a budding entrepreneur with a passion for beauty or an experienced beautician looking to specialize in eyelash extensions, this book offers a step-by-step blueprint tailored to help you navigate the nuances of the industry. "Lashing Out" covers every essential aspect, from obtaining the right training and certifications to ...

You don't have to be an amazing marketing or sales person to grow your business. What if you could launch your business to a level beyond your dreams and never have to worry about losing customers again? Imagine having your existing customers transform into loyal Super Fans, who rave about you and your business. You will discover the secrets of creating Super Fans, which is a strategy that is taking average business owners to the top as leaders in their market.

Not sure how to speak with people on the phone or face to face? Have problems dealing with difficult customers? If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to listen to Customer Service for Beginners! People come back to businesses that provide them with a quality experience and excellent customer service, and they avoid the employees and places that don’t. Great customer service will keep your clients happy while building your skill set.

Among today’s most successful businesses are those that have significantly transformed our daily routines. This focus on the consumer experience, not solely on product, has enabled them to drive remarkable growth and customer loyalty and, in many cases, to create totally new marketplace categories. Seeing the How invites you to reimagine your brand, company, or idea through the lens of consumer experience. It gives today’s disruptors a path to offering consumers a new and better way to do what they do, clearly demonstrating how to see opportunities, and how to seize them to great advantage.

Can you say, “FuckYou,” nicely? If you answered “Yes,” you may be perfect for the business world but if you answered, “No,” then you need to read this self help book on how to become the perfect professional. I promise by the end of this book you’ll know how to make every customer count.

 User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.   

The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ticket to oblivion. Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise to drive word of mouth and rapid growth.

We had a giggle on the cover. Rest assured the content of this book is serious and significant. Ever wondered why some email lists grow like wildfire while others barely get off the ground? You're not alone. In this book, we take a friendly, mentor-style approach to show you exactly how to create lead magnets that actually get a big response—without guesswork or guessy strategies. "What's a lead magnet, really?" you might ask. Think of it as the perfect trade: you give your audience something valuable, and they give you their email in return. But not all lead magnets work. Many fall flat ...

Unlock the vault of sales wisdom with "Secrets of Selling," a captivating journey into the minds of top sales gurus and experts who have revolutionized the art of persuasion. Delve into the philosophies, methodologies, and secrets that have propelled these luminaries to the pinnacle of sales excellence. Embark on this enlightening voyage beginning with Zig Ziglar, the trailblazer whose timeless teachings continue to inspire millions. Brian Tracy, the stalwart of personal development, shares profound insights into leadership and self-mastery, guiding readers towards unparalleled success. ...

 Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.